Uber, the world’s biggest on-request ride-sharing organization, propelled its administration in capital Dhaka almost three years back with numerous vows to realize an adjustment in driving knowledge, however its administration quality is falling step by step because of poor administration and absence of checking by the specialists concerned, state specialists.
They additionally said Uber is neglecting to guarantee quality administration as the organization has obviously traded off with Dhaka’s terrible traffic culture overlooking its image worth and worldwide administration standard.
Therefore, different objections like enrolling unfit and unacceptable vehicles, declining travelers to go to their ideal goal, guiding them to drop trip in the wake of sitting around, acting mischievously with travelers, careless driving and charging additional admission and disregarding traffic guidelines are developing against Uber and its driver accomplices.
On August 22, MM Golam Shawkat recorded a General Diary (GD) with Darussalam Police Station against a driver-accomplice of Uber for not retuning his folder case, having a money of Tk, 1,73,000 and significant reports, as he neglected to take it while getting off the vehicle.
Conversing with UNB, Shawkat, a previous upazila administrator of Rajbari’s Baliakandi, said despite everything he didn’t get back his money and assets.
SI Mahbubur Rahman of Darus Salam Police Station, who has been examination the issue, revealed to UNB that despite everything they couldn’t find the driver as they didn’t get brisk reaction from the Uber specialists.
“I attempted a few times to contact the driver, yet got his cellphone turned off. At that point, I reached Uber’s Uttara office and looked for specific subtleties of the driver, yet I yet to understand that,” he included.
Uber propelled on-request ridesharing administration in Dhaka on November 22, 2016. Conversing with UNB as of late, numerous clients of the Uber voiced dissatisfaction that the organization can’t guarantee quality administration as it is following the strides of neighborhood ridesharing organizations.
Abdul Aziz, a privately owned business worker, said some Uber vehicles are insufficient fit for ride-sharing which leave request part of the way through while drivers in some cases would not run the AC.
Mahbub Alam, a private college understudy, said Uber has made correspondence simpler, however the organization is slowly losing its picture because of awful frame of mind of its driver-accomplices.
Tasmin Sultan, a housewife, said most drivers need route aptitudes which cause issue to workers. “A few drivers likewise get rowdy with travelers and requests additional cash. They act like conventional drivers.”
Reached, urban master Professor Nazrul Islam stated, “We expect quality and universal standard administration from Uber. At first, the organization’s administration was great, however it has bit by bit weakened. We frequently heard numerous claims from the clients about the baffling administrations of the organization.”
He said most drivers of the organization are not prepared enough to keep up the quality administration while a large number of them act mischievously with clients demonstrating their customary demeanor. “The organization ought to appropriately prepare its driver accomplices, fortify its checking framework and make strides for improving their conduct and demeanor through inspiration and reformatory activity.”
Nazrul said Uber’s passages frequently change during terrible climate or times of heavy traffic which add to diminishing clients’ trust in the organization.
He said the administration ought to firmly screen the exercises of the ridesharing organizations to compel them to guarantee better administrations to suburbanites.
Urban master Iqbal Habib said Uber’s administration quality has declined as it bargain with the way of life in the nation’s vehicle area since the legislature has no checking and control on the ridesharing organizations.
“At the point when Uber experts could understand that it’s conceivable to do anything according to their impulses in Bangladesh, they began focusing on just profiting as opposed to guaranteeing quality administrations. In this way, the legislature must set up its power over the ridesharing organizations by authorizing laws with the goal that workers can profit themselves of value administrations from them,” he watched.
Habib additionally said the legislature should fix what number of vehicles a ridesharing organization can enlist under its applications.
Zulquar Quazi Islam, Lead, Uber Bangladesh, stated, they ordinarily register the vehicles which government permits to employ streets. “In any case, we’ve an instrument to distinguish the low quality vehicles and keep those out of our foundation.”
He said they currently register the vehicles of models from 1992 to onwards and will slowly improve the models.
Zulquar conceded that regardless they couldn’t guarantee worldwide standard administrations, yet they are attempting to improve it.
“We organize preparing for our drive-accomplices to change their frame of mind and conduct. We likewise get in touch with them on the off chance that we get grumblings and attempt to spur them. However, the individuals who don’t change their conduct they will be compelled to leave the stage,” he included.